We want you to be completely satisfied with your purchase. If you find that you need to return an item, please review the complete details of our return policy below to determine if any special return conditions apply.

Items may be returned within 30 days of the ship date for a refund. If you would like to replace the item you have returned, please place a new order. While most items are returnable, they are subject to the following guidelines:

What if we receive the incorrect DVDs?

We can reship the correct dvds to you when we confirm it. Before that, we need our customers to send the pictures of the original packaging and items you have received to research on.

What is your return policy and process?

Return is accepted on the condition that you contact us first and then send the item back within 7 business days from the day you received it. If you want to return item, please first contact us and get our permission. Unidentified returns may be returned to the sender. It is buyer’s responsibility to pay the returning postage before receiving any refund or replacement. We recommend customers to keep the original packaging of the order until the items are found to be in good condition. 

A. When returning an unwanted product for refund, returned item must be in its original condition and packaging without any damages. It is recommended for customers to use a method of shipment with tracking number, as Seriesonsale cannot be responsible for items lost due to its carrier while in transit. We will refund you the payment excluding actual shipping fees already incurred.

B. Our dvds are directly shipped from the factory. While we strive to provide you with quality merchandise at a competitive price, a product might not perform as expected by the time it's delivered. In such cases, you may ask for a replacement or return. Our customer representatives may request that you send the pictures of the original packaging and items you have received to research on and help you resolve any product or order related questions. 

When your items arrive at our return office, our staffs will check the product and process your case. Please allow around one week for processing after your item is delivered at the product return office.